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Frequently Ask Questions

Booking

How do I make a booking?

All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

What if I don't want to book online?

That’s ok if you don’t want to book online – we have a dedicated Customer Service Team here at Maids Next Door so just give us a call on (919)-355-4397 or email us at clean@maidsnextdoor.com and leave your number and one of our team will call you back.

Do I need to enter my card details to book?

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How do I cancel my booking?

It is simple to amend or cancel your booking, you can either login to your account or please email us and we will take care of your request. Please give us 48 hour notice if you wish to cancel your booking otherwise there is a cancellation fee, 50% of the cleaning price.

Insurance & Keys

Do you have insurance?

Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents don’t occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.

How much does your insurance cover?

We have $1,000,000 public liability insurance. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please email us and we’ll be happy to help.

Do I need to be home for my booking?

No you don’t need to be home while we clean your house. You can leave a key with us or set up a lockbox. Just add instructions when you make your booking. On your first clean with Maids Next Door we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible.

Guarantee

What does guaranteed offer?

We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to make it right for free. We don’t pay our cleaners until after this time period, so there is no risk when you book a Maids Next Door clean.

Day of cleaning

What time will cleaners arrive?

Maids Next Door can’t guarantee an exact time our Maids will arrive because each home gets the attention it deserves, our arrival windows are between 8am and 4pm.

How many cleaners do you send?

We typically send teams of 2

Do cleaners bring their own supplies?

Yes, our cleaning teams come completely prepared to make your house shine!

About your booking

Can I book a recurring clean?

Yes, of course! Just select the frequency of your clean, monthly, twice a month or even weekly, when you make your booking. To say thank you we will even offer you a discount for booking a recurring service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same arrival window every week, twice a month, or monthly.

Can I book any time?

Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.

What happens after I make a booking?

Once you have completed your online booking you will immediately receive a email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. Once we have assigned a cleaner to the clean we will send you confirmation email.

How to edit a booking?

It is simple to edit your booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on (919)-355-4397

Billing and payment

How do I redeem a discount code or voucher?

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.

How do I pay?

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. Periodically our system will run a hold a day before the cleaning, to ensure the credit/debit card has sufficient funds, and to avoid any overdraft fees.

Is my card payment secured?

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Will I be charged if I cancel my booking?

If you cancel your clean within 48 hours of the scheduled time, we have to charge you a cancellation fee of $50.